Enhancing user experience across 50+ retail partners
Summary
Bridging Credit Card Acquisition and Servicing
Team
My team and I partnered with Citi to manage and enhance the experience of their retail partner credit card acquisitions and servicing platform.
My team and I partnered with Citi to manage and enhance the experience of their retail partner credit card acquisitions and servicing platform.
Product Manager, Project Manager, Copywriter, Front-End Engineer
Role
UX/UI Design
Web
Mobile
2017-2018
Date
Product Design
0 -> 1
Empowering institutions to effective assess academic program utility and effectiveness
In terms of artifacts, I primarily produced user flows and annotated wireframes to communicate designs to the client and their remote development team. With dozens of retail partners, each with their own unique experience specifications, documenting it all was a great exercise in attention to detail and systems-thinking.
Communicating Ideas
A colleague and I created this flow for the client to serve as a reference for how exactly the acquisitions process or application flow relates to the servicing portion of the experience. My team and I worked to contextualize our designs as best as possible through efforts like this.
Team
Product Manager, Project Manager, Copywriter, Front-End Engineer
Role
UX/UI Design
2017-2018
Date
In terms of artifacts, I primarily produced user flows and annotated wireframes to communicate designs to the client and their remote development team. With dozens of retail partners, each with their own unique experience specifications, documenting it all was a great exercise in attention to detail and systems-thinking.
Communicating Ideas
The Opportunity
My team and I partnered with Citi to manage and enhance the experience of their retail partner credit card acquisitions and servicing platform.
Team
Product Manager, Project Manager, Copywriter, Front-End Engineer
Role
UX/UI Design
2017-2018
Date
Bridging Credit Card Acquisition and Servicing
A colleague and I created this flow for the client to serve as a reference for how exactly the acquisitions process or application flow relates to the servicing portion of the experience. My team and I worked to contextualize our designs as best as possible through efforts like this.
In terms of artifacts, I primarily produced user flows and annotated wireframes to communicate designs to the client and their remote development team. With dozens of retail partners, each with their own unique experience specifications, documenting it all was a great exercise in attention to detail and systems-thinking.